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Hotel Concierge - Member Experience
Marriott
Pitkin County, Colorado, US
About the Role
Marriott is seeking a Member Experience Concierge to deliver exceptional, personalized service to loyalty members and guests. In this front-of-house role, you’ll welcome guests, anticipate needs, and curate memorable stays by coordinating room preferences, amenities, and local recommendations. You will manage member inquiries, explain Marriott Bonvoy benefits, resolve service issues, and liaise with front desk, housekeeping, and dining teams. Ideal candidates bring strong hospitality or customer service experience, polished communication skills, and a passion for creating warm, efficient, and detail-focused guest experiences in a dynamic hotel environment.
Responsibilities
- Welcome guests and manage inquiries
- Coordinate preferences and amenities
- Liaise with hotel teams
Qualifications
- Hospitality experience or customer service
- Strong communication skills
- Attention to detail
Required Skills
customer service
communication
problem solving
hotel operations
guest experience
Keywords
hotel
concierge
member experience
hospitality
customer service
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
3 days ago
Location
Pitkin County, Colorado, US
Job Type
Full-time
Work Mode
Onsite
Category
Customer support service, Hospitality, Service delivery
About the Company
M
Marriott
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