Hotel Front Desk Agent

Marriott Miami, Florida, US

About the Role

Marriott International, Inc is seeking a Guest Arrival Expert to deliver exceptional first impressions in our Hospitality & Travel environment. As the welcoming face of the property, you will manage check-in/check-out, verify reservations, process payments, and respond to guest requests with efficiency and warmth. Partnering with housekeeping and other teams, you’ll ensure rooms are ready and issues are resolved quickly. You’ll embody Marriott’s people-first culture by creating inclusive, personalized experiences while upholding brand standards, accuracy, and safety. This on-site role offers training, recognition, and opportunities to grow your hospitality career within a global leader.

Responsibilities

  • Manage check-in/check-out and reservations
  • Respond to guest requests and resolve issues
  • Collaborate with housekeeping to prepare rooms

Qualifications

  • Experience in front desk operations
  • Hospitality or customer service background
  • Ability to handle payments and reservations

Required Skills

check-in reservations payments customer service communication

Keywords

front desk hospitality hotel guest services check-in Marriott

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