Customer Service Specialist I Description & Duties: The expectations of this role are to respond to customer service inquiries to troubleshoot problems, provide requested information, and handle complaints regarding the organization's products or services. Handles incoming calls regarding customer account questions and performs callbacks on accounts as required. Processes routine over the phone payments for customers. Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods. Proficiently relay information to customers relating to interest, statements, and other account questions. Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks. Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management. Must be able to react to change productively. Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience. Strong computer skills including Word, Excel, Internet, email. Professional phone presence and excellent verbal and written communication skills. Strong typing skills. Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks. About Foundation Finance: Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). · Employer Paid Life and Disability · Flexible Work Environment with a casual dress code *Employment status (full-time or part-time) may affect eligibility for certain benefits. Office environment with significant time spent sitting, typing and talking on the telephone. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Foundation Finance Benefits These benefits are designed to support our employees in their professional growth, health, and overall well-being. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Remote Work Disclaimer Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: