At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. spends approximately 85% of the scheduled time on the phone according to business need. High school diploma OR GED. ~6 months customer service experience OR 6 months experience in an office environment. ~ Data entry and/or typing experience. ~ Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. ​ 9 months customer service experience. ~ Knowledge of medical terminology and anatomy. ~ Referral preference given to applicants able to take and meet testing criteria. This role requires a 6 week onsite training in our Richardson, TX office. Hours during the training are Monday-Friday, 8:00 am-4:30 pm CST. After 6 weeks of training, the role will move to remote/work from home. The work schedule will fall within Monday-Friday, 9:30 am-6:00 pm CST. LI-REMOTE #From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. This position requires on-site training with the ability to return for onsite training for up to 18 months at a designated Customer Service Hub. Remote Customer Service employees hired at and assigned to a Customer Service Hub location must live near one of the designated Customer Service Hubs. Customer Service Hubs are located in HCSC’s six (6) state Headquarters (Illinois, Montana, New Mexico, Oklahoma, Tennessee and Texas) and in the following locations: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.