Curbside Express Lead

Giant Eagle Painesville, Ohio, US

About the Role

As the Curbside Express Lead at Giant Eagle, you will oversee daily online order operations within Retail Operations, ensuring fast, accurate, and friendly service. You’ll coordinate a team that shops, stages, and delivers curbside orders, maintaining product quality and order accuracy. Partnering closely with store leadership, you’ll support scheduling, training, and performance goals while fostering a safe, clean, and organized work area. In our collaborative, customer-first culture, you’ll coach team members, resolve guest concerns, and help drive continuous improvement in efficiency and service.

Responsibilities

  • Oversee daily online order operations and curbside team activities
  • Coach and develop team members
  • Resolve guest concerns and drive efficiency improvements

Qualifications

  • Experience leading curbside/order fulfilment operations
  • Strong communication and coaching skills
  • Ability to train and schedule staff

Required Skills

team leadership customer service process improvement training operations coordination

Keywords

curbside leadership retail operations online orders customer service

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