Credit and Collection Agent

KSHB / KMCI / The EW Scripps Austin, Texas, US

About the Role

Scripps Company is seeking a Collections Specialist, responsible for the day-to-day collections of open invoices, including locating and notifying customers of delinquent accounts and working to bring accounts to current.

Document conversations with past due clients as well as recording anticipated payment date and follow up actions that are necessary.

Propose potential account write-offs based on collectability as well as preparing write-off documents to send to third party collection agency.

Work with Credit department on open or potential credit issues.

Researching credit balances/open cash that are open, as needed.

Resolve various issues such as status of accounts, additional invoice copies, and other requests as needed.

Handle inbound customer service calls & questions, both internally & externally in professional manner.

Handle inbound inquiries from vendors in regards to accounts payable issues.

Work on reconciliations for past due & pre-paid accounts and initiate corrective entries to balance accounts.

Process monthly/daily credit card charges for local and national media advertisers.

High school diploma or equivalent

~2 - 5 years of call center, collections, customer service and/or sales experience

Strong Excel skills

Ability to learn and utilize collection software

LI-Remote


If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife

My Info

View Open Positions at Scripps.

At Scripps, we are committed to a culture that reflects the audiences and communities we serve. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

Responsibilities

  • Maintain and collect on delinquent invoices
  • Communicate with customers to resolve account status
  • Prepare write-off documentation and coordinate with collection agency

Qualifications

  • High school diploma or equivalent
  • 2-5 years collections or customer service experience
  • Strong Excel skills

Required Skills

collections data entry customer service communication excel

Keywords

collections invoices accounts receivable customer service data entry

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