The Account Servicing Specialist II is responsible for the assessment and resolution of past due accounts according to company policy. This role handles advanced collections transactions such as management-level calls, debt relief and settlements, first payment and first-time delinquent, etc.
Recognize and research delinquent accounts to determine best course of resolution and perform outbound calls on past due customer accounts in efforts to resolve delinquency.
Processes over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
Provide relief options to customers encountering hardships in accordance with company policies and practices.
Proficiently relay information to customers relating to interest, statements, and other account questions.
Complete in-office and administrative tasks as needed.
Provide guidance, mentorship, and training to less senior team members.,
Authorize and decisions accounts.
Support management and senior team members with escalated calls, workload assignments, and manager coverage in the absence of management.
Must be able to react to change productively.
High school diploma and minimum 2 years’ relevant applicable experience preferably in account servicing or collections.
Strong computer skills including Word, Excel, Internet, and email.
Strong typing skills.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
Professional phone presence and excellent verbal and written communication skills.
About Foundation Finance:
Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.
Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
· Employer Paid Life and Disability
· Flexible Work Environment with a casual dress code
*Employment status (full-time or part-time) may affect eligibility for certain benefits. Office environment with significant time spent sitting, typing and talking on the telephone.
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Foundation Finance Benefits
These benefits are designed to support our employees in their professional growth, health, and overall well-being. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.
Remote Work Disclaimer
Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: