Boston Children’s Hospital seeks an Ambulatory Clinic Supervisor to lead daily operations for its Urology call center in Boston, MA. In this role, you will coordinate staffing and workflows, support accurate and timely call handling, appointment scheduling, and patient communication, and monitor service quality and operational performance. You will coach staff, address escalated concerns, and partner with clinicians and administrative teams to improve access and continuity of care. The successful candidate brings healthcare or call center leadership experience, strong communication and organizational skills, and a commitment to privacy, quality, and compassionate service. Join a collaborative, mission-driven team advancing pediatric care, innovation, and better outcomes for children and families.