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Tax Software Customer Service Representative
Intuit
New York, New York, US
About the Role
Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and escalate complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.
Responsibilities
- Answer tax and product questions
- Troubleshoot software issues
- Escalate complex cases
Qualifications
- Two to three bullet qualifications?
- Experience with customer support preferred
- Knowledge of tax concepts
Required Skills
communication
problem solving
tax software knowledge
Keywords
tax
software
customer support
TurboTax
Intuit
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
1 day ago
Location
New York, New York, US
Job Type
Full-time
Work Mode
Remote
Salary
From $84,000
Category
Software technology
About the Company
Intuit
information technology & services
Mountain View, United States
19000 employees
18.8B