Job Title: Senior Project Manager Department: Service Delivery Reports To:

PMO Manager About Amplix Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we’ve influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage.

Joining Amplix means becoming part of a team that’s shaping the future of IT advisory. Here, you’ll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission. Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed. Create exceptional experiences with every interaction Exemplify integrity, accountability & appreciation Improve lives of employees & customers Teamwork leads to greatness Evolve & innovate

Job Summary: Strategic Leadership

Drive enterprise-level UCaaS/CCaaS initiatives, aligning communication technologies with business goals across departments and regions.

Stakeholder Coordination

Collaborate with cross-functional teams including IT, vendors, and business units to ensure alignment on goals, timelines, and deliverables.

Performance Reporting

Track KPIs, generate status reports, and present updates to executive leadership to ensure transparency and accountability.

Executive Collaboration

Serve as a trusted advisor to senior leadership, translating technical capabilities into business value.

Risk & Change Management

Identify potential risks, manage scope changes, and implement mitigation strategies to keep projects on track and within budget.

Key Responsibilities: Governance & Reporting

Establish project governance frameworks, conduct executive briefings, and deliver performance dashboards.

Mentorship & Team Development

Guide junior project managers and cross-functional teams, fostering a culture of accountability and excellence.

Project Planning & Execution

Develop detailed project plans, timelines, and resource allocations for enterprise-level UCaaS/CCaaS implementations, upgrades, and migrations.

Vendor & Partner Management

Coordinate with third-party providers (e.g., RingCentral, Genesys, Zoom, NICE) to ensure timely delivery of services and adherence to SLAs.

Requirements Gathering & Solution Design

Work with stakeholders to capture business requirements and translate them into scalable, compliant communication solutions.

Deployment & Integration Oversight

Lead technical teams through system configuration, testing, and integration with CRM, ERP, and other enterprise platforms.

Qualifications: Education

Bachelor’s degree in computer science, IT, or Engineering preferred.

Project Management Certifications

PMP, PgMP, Agile/Scrum Master, or equivalent senior-level project management credentials preferred.

Experience

8+ years of project/program management experience, with 4+ years in UCaaS/CCaaS environments at enterprise scale.

Technical Proficiency

Deep understanding of cloud communications, SIP, VoIP, IVR, omnichannel routing, and integrations with platforms like Salesforce, ServiceNow, or Dynamics.

Leadership Skills

Proven ability to influence C-level stakeholders, manage cross-functional teams, and drive strategic transformation.

Skills

Strong understanding of VoIP, SIP, IVR, call routing, CRM integrations, and network infrastructure. Excellent communication, leadership, and stakeholder management skills.

Tools Proficiency

Familiarity with project management tools like Wrike, Asana, MS Project, and collaboration platforms like Zoom, Teams or Slack.

Compensation The compensation range for this position is $120,000- $135,000 USD The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission. Amplix does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by federal, state, or local law.