Senior Platform Product Manager, Payment Platform Accounts

Airbnb Nevada, Nevada, US

About the Role

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Platform team plays the role of conductor, leveraging AI prototyping to bring together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers define and execute roadmaps for their product areas, translating organizational priorities into clear plans, requirements, and measurable outcomes. We are building foundational platform capabilities that require expertise and experience with digital wallets and identity services, and how they interact with payment services for our guests and hosts across the world. The Senior Platform Manager, Accounts will help shape the product vision, strategy, and roadmap for the Payment Accounts area, and lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest & Host, and Compliance. This is a highly strategic role with a mandate to define and build new platform capabilities and initiatives from the ground up. You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services.  You will partner with a cross-functional team of engineers, designers, data scientists, marketplace businesses and operations to build and scale these capabilities. Account Foundations ownership, owning payments requirements with Trust, Guest & Host, and Compliance teams at Airbnb, and executing on logical account structures + external account orchestration in support of payments use cases.  # Account Receivables: Partner on account receivables and loss-reduction initiatives where Payment Accounts capabilities can improve user experience, operational clarity, or risk outcomes. # Evaluation of account-related user data required to understand evolving behaviors and needs related to payment activity and management. Data signals related to payment preferences help deepen the passport profile (identity graph) associated with all users on the marketplace. These signals may also assist in reducing false positive risk and compliance actions as well. # Resolution of account frictions and compliance information . Ongoing transparency and management of various business related information and points of contact to reduce downstream friction or unnecessary account restrictions. This would also be an area to manage account access among several different users with access to data, actions, and payment methods. 7+ years of experience building payment platforms or fintech products in a product management role, with a track record of owning strategy, roadmap, and execution ~ Demonstrated experience building enterprise or B2B2C products for large marketplaces, including deep understanding of identity workflows, compliance requirements, and fraud & losses. ~ Experience building or managing API-based products and developer-facing platforms, with the ability to engage credibly with engineering teams and external developer partners ~ Experience contributing to products that serve users across multiple geographies, currencies, or regulatory environments ~ Ability to build strong partnerships inside and outside the Product organization, including with operations, compliance, finance, legal, and external enterprise customers Technical background: domain experience in multi-rail payment processing & operations is a strong plus. ~ Experience with payments and risk losses ~ Experience scaling digital wallets and identity services ~ Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas ~ Experience with AI prototypes in the product development process.  ~ 1, including building new product areas in ambiguous environments This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (Approved remote states include: This list is continuously evolving, so please check back with us if the state you live in is excluded. Our Commitment To Inclusion & Belonging: We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process.

Responsibilities

  • Lead development of platform capabilities for payments accounts
  • Collaborate with cross-functional teams to execute roadmap for payment accounts
  • Define vision and strategy for Payments Accounts platform

Qualifications

  • Experience in payments platforms
  • Product management in platform/enterprise context
  • Strong cross-functional leadership

Required Skills

product strategy roadmap stakeholder management cross-functional leadership payments platform

Keywords

platform payments accounts product manager payments platform

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