If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. This position resides within Cencora's specialty GPO business unit and leads a team of five Membership Analysts responsible for post-onboarding membership data quality. The team identifies and resolves discrepancies that can affect member access, partners with pharma manufacturers to keep membership processes aligned, manages roster and inquiry queues to meet SLAs, and produces membership reporting that drives decisions. This role sets team priorities, owns performance metrics, and builds new processes as the business and partner needs evolve. Lead, coach, and develop a team of five analysts: set objectives, give regular feedback, manage performance, and identify career development needs. Manage workload, prioritization, and capacity across the team to meet deadlines and service commitments. Report team performance, risks, and results to senior leadership and recommend solutions. Membership Data Quality Oversee ongoing review of membership data after onboarding to detect discrepancies that could impact member access. Direct root-cause analysis and remediation of data issues, and prevent recurrence through process or control improvements. Contract Review Confirm product setup is accurate and aligned with contract terms to support future alignment. Ensure contract logic and rules are accurately reflected in systems so eligibility is generated correctly. Roster, Inquiry, and Queue Management Oversee roster management and the triage and resolution of internal and external membership questions. Manage queues to ensure SLAs are met, and route issues to the right internal teams (e.g., onboarding, sales, account management, IT). Define, track, and drive team KPIs, including SLA performance, data accuracy, and turnaround time. Oversee recurring and ad hoc membership reporting, pulling and combining data from multiple sources into clear, actionable insights for stakeholders. Process Improvement Proactively identify gaps and opportunities, and design, document, and implement new processes and tools that improve accuracy, efficiency, and partner experience. Anticipate emerging partner and business needs and plan the team's approach ahead of them. Bachelor's degree in business administration, information management, data analytics, or a related field, or equivalent experience. ~7+ years of experience in data analysis, data quality, membership or customer operations, or a related field. ~3+ years of experience managing a team of analysts or similar professionals. ~ Strong data analysis skills, including pulling and combining data from multiple sources and turning it into actionable insights. ~ Working knowledge of relational databases and data models; proficiency with SQL and reporting or BI tools. ~ Experience managing queues and meeting SLAs, and driving performance through metrics. ~ Master's degree in business administration or a related field. Experience in pharmaceutical distribution, healthcare, or a contract/membership environment (e.g., Experience building or redesigning processes and documentation. Certification in data governance, project management, or equivalent. Turns data from multiple sources into clear recommendations. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time

Salary Range* $Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.