We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Colleague Relations is a CVS Health Human Resources Center of Excellence. We demonstrate respect, care, and empathy toward all colleagues while applying a fair, balanced approach to resolve policy related colleague concerns. As a Senior Consultant on the Operations Team, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not limited to colleague performance, attendance and behavioral issues, policy interpretation, and the application of CVS Health policies and the Code of Conduct. You will be expected to respond to a significant volume of calls and emails from colleagues seeking advice on employment practices and policies. Your responsibilities will include timely and effective resolution of colleague issues during the initial outreach, to the extent possible. Serves as first point of contact for our leaders and colleagues by a centralized phone system (up to 75% of time) and perform real time issue spotting to effectively resolve issues/concerns. For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority. • email, self-serve portal, and/or Ethics Line reporting), resolve, or direct to accurate team for further research (typically 25% of the time) including assignment of case categorization and priority. • Assists with policy interpretation, and the application of CVS Health policies and the Code of Conduct. • Consults with leaders regarding colleague discipline and performance issues. • Partner with our Legal partners to retain and provide records upon requests in a timely manner. • Ability to make sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve • Highly organized and able to prioritize, time manage effectively • Excellent oral and written communication skills; 2+ years of Employee Relations, Labor Relations, and/or HR Generalist experience (leadership experience may substitute) Education: HS diploma/GED required, Bachelor’s Degree preferred; or equivalent years of work experience may substitute. Full time Pay Range 46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments . We anticipate the application window for this opening will close on: 11/17/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.