AAA Club Alliance is seeking a full-time, Travel Sales Associate to join our Travel Contact Center team! This role supports Member/non-Member sales and service on multiple levels through multiple communication channels related to commodity travel products (air, car, rail, and hotel inquiries and reservations). This role utilizes relationship-selling to match products and services to meet the needs of Members and non-Members while maximizing Membership and Travel benefits. 100% Remote: Work from the comfort of your home. ~ Competitive Pay: $16.00–$21.65 per hour. Paid Virtual Training: Receive paid training with all required equipment provided by AAA Club Alliance. ~ Health Insurance (Medical, Vision, Prescription Drug and Dental) ~ Free Life Insurance ~ Tuition Reimbursement ~ Flexible Spending Accounts ~ The starting base compensation for this position is $16.00 - $21.65 hourly. Monthly incentive plan based on individual performance ~ Paid Virtual Training ~ All required computer equipment will be provided to you by AAA Club Alliance ~ Health Insurance (Medical, Vision, Prescription Drug and Dental) ~ Free Life Insurance ~ Tuition Reimbursement ~ Flexible Spending Accounts ~ Auto repair, travel and merchandise discounts ~ High School Diploma or equivalent ~18 months of sales/customer service experience, **Call Center /inbound call taking experience preferred ~ A quiet, private workspace free from distraction or interruption ~ Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment. Successful completion of virtual training class ~ Able to work weekends, overtime and/or holidays as required ~ Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing air, car, rail, and hotel reservations. Book and counsel Members/non-Members on primarily domestic air, rail, hotel and car reservations. Operates and is familiar with applicable automated airline reservation and ticketing system as well as travel partner booking sites. Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets. Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines while actively looking for upsell and cross sell opportunities to meet Members’ needs. Create and maintain long-term relationships with travel clients to foster repeat business. Meets or exceeds established minimum production/performance requirements. Participates as a user in testing of new systems/procedures. Demonstrates creative problem-solving skills and identifies alternatives; Keeps current on new developments, products, services, policy changes, etc., maintains a high level of expertise in technical/functional areas as they relate to AAA travel platforms. Assists Members with auto travel plans by providing hotel reservations along planned route. LI-Remote #US #aaacluballiance Full time Associates are offered a comprehensive benefits package that includes: ~ Medical, Dental, and Vision plan options ~ Paid company holidays ~ Continual learning reimbursement up to $5,250 per year ~ ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Sales