Resort Concierge

Marriott Washoe County, Nevada, US

About the Role

Assist resort members and guests with pre-arrival arrangements, check-in and check-out, reservations, local information, special requests and problem resolution. Coordinate services with hotel departments and outside providers, process guest billing, maintain records, and support a welcoming and professional guest experience.

Responsibilities

  • Assist guests with pre-arrival arrangements
  • Handle check-in/check-out and reservations
  • Coordinate services and guest requests

Qualifications

  • Experience in hospitality or customer service preferred
  • Strong communication and problem-solving skills
  • Ability to coordinate with departments and external providers

Required Skills

customer service communication problem solving hotel operations guest relations

Keywords

resort concierge hospitality guest services guest experience

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