Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
Residential Support Representative 1-Remote Kansas-Remote Missouri-Remote Indiana-Remote Colorado
Monday-Friday
H-1B, TN, etc.) That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.
As a Residential Support Representative 1, you are a crucial part of the Allegion team. You will drive consumer loyalty by delivering exceptional, multi-channel technical support and customer service. In this role, you will be the front line of our brand, supporting residential customers through a blended mix of digital communication (live chat, email, web) and voice interactions (inbound/outbound phone calls). You will portray a positive image for the company by accurately addressing customer inquiries with empathy, professionalism, and efficiency, acting as a dedicated advocate to continually elevate customer satisfaction.


Omnichannel Customer Experience & Technical Support
Blended Channel Support: Deliver prompt, professional, and high-quality assistance across both phone queues and digital channels (email, chat, ticketing), seamlessly shifting between channels based on business volume.
Phone Support: Engage customers with active listening, clear verbal guidance, and a welcoming phone presence to troubleshoot issues, guide installations, and de-escalate concerns in real time.
Digital Support: Provide clear, concise, and technically accurate written support, translating complex instructions into easy-to-follow steps for customers over chat and email.
Troubleshooting & Resolution: Assist customers in diagnosing and solving issues with Schlage mechanical and smart electronic products (e.g., app setup, lock integration, Wi-Fi connectivity, product registration), ensuring first-contact resolution whenever possible.
Customer Advocacy: Act as the voice of the customer by logging accurate case details, identifying recurring product/app issues, and providing actionable feedback to internal teams.
Relationship Building: Build trust through complete follow-through on customer commitments and timely follow-ups across all channels.
Learn, develop, and maintain deep product knowledge of mechanical and electronic Allegion consumer products, mobile applications, and connected ecosystems.
Level up through continued education and training to master complex troubleshooting scenarios and advanced Allegion products (e.g., Actively participate in ongoing coaching, quality assurance reviews, and skill-building sessions.
Develop a working knowledge of reference materials, including product catalogs, installation manuals, templates, and technical knowledge bases.
Performance and Values
Adhere to processes and maintain a high quality of performance.
Support Allegion's values and mission to create a customer-centric culture.
1+ years of customer service experience preferred.
~ Knowledge of and the ability to perform basic computer skills.
~ Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
~ Familiarity with and/or comfort in using smart device applications is preferred.
~ Ability to identify recurring customer issues.
~ Bilingual in Spanish and/or French is an asset.

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Community involvement and opportunities to give back so you can “serve others, not yourself”
Join our team of experts today and help us make tomorrow’s world a safer place!
At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
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