As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.
The LTC Pharmacy Adjudicator is responsible for communicating to the communities when order exceptions occur such as non-formulary, expensive medications, and incomplete orders. This position works closely with the community staff to have orders clarified and medications changed to less expensive alternatives. Coordinates all adjudication on Medicare D claims where needed and to perform all functions required to maintain, update, and bill customers’ accounts timely and accurately.
2:30pm-11:00PM CST Monday-Friday and every other weekend.
~ Must work rotating holidays.
~ Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI.
~100% Remote
~ Must have high-speed, internet access provided by a cable or fiber provider (no DSL or satellite). Users with no more than three (3) local devices connected, a minimum connection speed of 50 Mbps for downloads, and 10 Mbps for uploads is required. Cable internet service is strongly recommended over DSL service.
~ Users with four (4) or more devices such as laptops/ computers, mobile phones/ tablets, VOIP home phone, gaming systems, and streaming video systems (Netflix, Amazon Fire/ TV, Google, Roku, Apple TV, etc.), Initiate communication to communities regarding expensive and non-formulary medication orders and educate on less expensive alternatives identified by staff pharmacists.
Initiate communication to community regarding incomplete orders which require further clarification.
Keep detailed records of all orders that require communication to the community for potential follow up if needed.
Follow up with the community per policy timeframe if the medications have not been changed or clarified. Communicate professionally with community management staff including Director of Nursing and Administrator via phone or email.
Assist with data entry of orders as needed.
Assist with answering phone calls for the data entry department.
Review Medicare D rejections and prior authorizations, and coordinate with pharmacists or physicians to successfully adjudicate all claims.
Work in conjunction with designated operations staff to prepare for formulary changes.
Perform insurance and billing clerical duties, including review and maintenance of patient account information.
Prepare and submit claims to various third parties either electronically or by paper.
Identify and resolve claim denials.
Provide backup support to other pharmacy departments based on business needs or production levels, as needed.
High School diploma or general education degree (GED).
Pharmacy Technician License and/or Certification (CPhT) as per State requirements (must be licensed in Illinois and Massachusetts within 60 days of hire).
Data entry experience; Excellent customer service, interpersonal, verbal and written communication skills.
General computer knowledge including Microsoft Office: Word, Excel, and Outlook.
Ability to maintain organization, multi-task and prioritize to manage assignments/projects.
Strong knowledge of Brand/Generic drugs and medical terminology.
QUALIFICATIONS PREFERRED • Prescription billing experience; As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.
Symbria’s Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:

100% employer-funded ESOP retirement plan
~Credit union membership

A ll applicants will be afforded equal op portunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service. #LI-REMOTE