About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. SHI is seeking an experienced and motivated Manager to lead our team of Public Sector Inside Account Executives. The Manager will be responsible for driving the success of the team in building books of business, achieving sales targets, and delivering exceptional customer experiences. This leader will provide coaching, mentorship, and strategic guidance while overseeing daily operations, sales activities, and professional development. The Manager will collaborate cross-functionally and play a key role in optimizing sales processes, growing customer relationships, and supporting SHI’s growth in the Public Sector.

Lead, coach, and mentor a team of Inside Account Executives to achieve and exceed sales targets and activity metrics. Oversee team efforts in cold calling, prospecting, and profiling accounts to build robust sales pipelines. Guide team members in developing and nurturing customer relationships via multiple channels (email, phone, in-person). Ensure consistent achievement of individual and team quotas, daily/weekly activity goals, and pipeline growth. Support team in managing the entire sales cycle, from initial outreach to project completion and renewal. Provide expert guidance on leveraging SHI’s tools, resources, and technology to improve sales productivity and customer satisfaction. Assist team in resolving customer inquiries, identifying pain points, and providing effective IT solutions. Monitor and analyze team performance using CRM and internal reporting tools; Facilitate ongoing training, knowledge sharing, and professional development for team members. Collaborate with sales leadership, marketing, and other internal departments to support account strategies and business objectives. Act as an escalation point for complex customer issues or sales challenges. Foster a positive, high-performance, and customer-focused team culture.

Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance. Performance Management: Can manage team performance, align team goals with organizational objectives, and use performance metrics to drive results. Customer-Centric Mindset: Can take ownership of customer-centric initiatives, ensuring products and services align with customer needs. Collaborates with cross-functional teams to integrate customer feedback into product development. Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively. Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

Excellent time management, planning, and organizational skills - Expert Strong consultative sales skills - Expert

Completed Bachelor’s Degree or equivalent experience ~3+ years experience in inside sales, account management, or sales leadership, preferably in the IT or Public Sector. ~2+ years of sales leadership experience ~ Proven track record in attaining sales goals and quotas ~ Highly focused on customer solutions and satisfaction ~ Proficiency in Microsoft Office applications; Outlook, Work, Excel & PowerPoint ~ Ability to travel to SHI, Partner, and Customer Events

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status