Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. The Program Director, Hub Operations is responsible for the strategic leadership, operational oversight, administration, and overall management of a comprehensive patient services portfolio, including full market access reimbursement support, patient affordability programs, and related patient support services. This role ensures the successful delivery of services across multiple programs while maintaining a strong focus on patient experience, client satisfaction, compliance, quality, and operational excellence. This is an evergreen job posting intended to build our talent pipeline for an anticipated hiring need in the near future. While the role is not approved or immediate as of today, we still encourage qualified candidates to apply. Our Talent Acquisition team is actively reviewing applications and will connect with qualified candidates as the opportunity becomes available. Responsibilities include workforce planning, recruitment, onboarding, performance management, training, succession planning, and fostering a culture of accountability, collaboration, and continuous improvement. This role is accountable for ensuring all assigned programs consistently meet or exceed client key performance indicators (KPIs), regulatory requirements, quality standards, and financial objectives. The Program Director will oversee day-to-day operations, monitor program performance, identify operational risks, implement process improvements, and drive efficiencies through technology, automation, and best practices. As the primary client-facing leader, the Program Director serves as the strategic point of contact for pharmaceutical manufacturer clients and other key stakeholders. This includes providing executive-level program updates, leading governance meetings, managing escalations, addressing client concerns, and developing action plans to ensure successful outcomes. The Program Director will cultivate strong client relationships, identify opportunities for program enhancement, and support business growth initiatives, including new program implementations, service expansions, and contract renewals. Additional responsibilities include overseeing budget management, resource allocation, compliance and audit readiness activities, and cross-functional collaboration with technology, finance, quality, compliance, pharmacy, and patient services teams. The Program Director is expected to leverage data and analytics to drive informed decision-making, improve operational performance, and deliver measurable value to clients and patients. Provide strategic and operational leadership for a portfolio of HUB and affordability programs. Lead and develop high-performing teams through effective coaching, training, and performance management. Ensure achievement of client SLAs, KPIs, quality standards, and compliance requirements. Serve as the primary escalation point for operational, client, and patient-related issues. Build and maintain strong relationships with client stakeholders through regular business reviews and governance meetings. Analyze program performance metrics and implement corrective actions and continuous improvement initiatives, using data as a key driver of decision-making support. Oversee program budgets, staffing models, forecasting, and resource planning. Ensure compliance with applicable regulatory, privacy, and industry requirements, including HIPAA, FDA, and manufacturer-specific guidelines. Support business development efforts by participating in client presentations, RFP responses, and implementation planning for new programs. Maintain a patient-centric approach while balancing client objectives, operational efficiency, and financial performance. This role requires a proven leader with extensive experience in patient services, market access, reimbursement support, hub operations, or specialty pharmacy environments, along with strong client management, operational leadership, and strategic planning capabilities. 8-10 years of experience required working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience. ~ Ability to manage others, both direct and indirect reports ~ Proven ability to work in a team environment where the majority of team reports up to you and where coaching, mentoring, and delegating is an absolute must. ~ Thorough understanding of business operations and processes required Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. As part of our organization, full-time employees can expect: ~ Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs ~ Additional health support, including telehealth and Employee Assistance Program (EAP) services ~ Company match on Health Savings Account contributions ~ Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability ~401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting ~ Team members receive nine paid holidays plus two floating holidays ~ Opportunities for advancement in a company that supports personal and professional growth ~ Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace ~ At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.