We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. As a Professional Services Manager, you are the operational engine behind Axon's fixed ALPR deployments. You will lead and support site installs across a national footprint, coordinating contractors, validating technical specs, troubleshooting in real time, and making sure agencies are ready from day one. This is a post-sale, customer-facing, front-line role. You will work directly with permitting, vendor, and engineering teams to align buildouts with power, connectivity, and performance standards, and you will represent Axon's mission in every community we serve. Remotely from the United States Travel: 90% Reports to: Sr Manager, Professional Services Support ALPR deployments from pre-wire to full activation, including power prep, equipment setup, and field testing Conduct hands-on site validation and troubleshooting (110VAC and 12VDC) Interpret site drawings, power plans, and mounting guides to validate installation accuracy Coordinate and execute field commissioning tests with the customer Serve as Axon's on-site lead during installs, maintaining alignment with technical and safety standards Work with contractors, AHJs, and utility providers to clear barriers and ensure operational readiness Capture photos, logs, and field data to improve process performance and documentation Create accurate network diagrams and documentation to support design and planning of network communication systems Deliver timely, detailed project deployment reports Engage post-sale with technology decision makers and program managers, including Chiefs of Police, command staff, Sheriffs, and Directors of IT Train primary technical contacts and end users on the proper installation and use of Axon ALPR Help customers track their implementation lifecycle and apply the right customizations Escalate product irregularities and problems to Product Managers during site deployments Partner with project managers, permitting leads, and vendor coordinators to align site activities Communicate status, blockers, and feedback across tools such as Slack, Quip, Smartsheet, Salesforce, and Zoom Participate in cross-training on other Axon products, working with the relevant Professional Services teams to build the skills needed to support deployments across product lines as business needs change Troubleshoot on the fly and adapt to changing site conditions without compromising quality Deliver consistent results in diverse jurisdictions and field environments Stay flexible as projects and priorities change 2-4 years in field operations, systems deployment, or infrastructure installation (public safety, telecom, or utilities preferred) ~ Experience with electrical systems (110VAC and 12VDC), power troubleshooting, and structured cabling ~ Working knowledge of IP-based Ethernet networks, including LAN, WAN, and VPN concepts, with the ability to troubleshoot applications, computers, and networks ~ Strong field coordination and contractor engagement skills ~ Ability to train customer technical contacts and end users, and to communicate with senior public safety leaders ~ Proficiency with field management tools (e.g., Asana, Salesforce, Slack, Zoom) ~ Associate's or Bachelor's degree in a technical field or equivalent experience ~ Willingness to travel nationwide and to visit customers in person regularly; Physical capability to stand, bend, stoop, and climb ladders for up to eight hours daily, and routinely lift or move equipment weighing up to 75 pounds, with or without reasonable accommodation ~ Medical, Dental, Vision plans Emotional & Mental Wellness support Learning & Development programs Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. com or via our Axon Privacy Web Form. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. 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