Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. Customer Obsession: This role drives cross-functional technical programs and operating changes that make delivery more predictable, higher quality and faster, without taking ownership away from the teams that deliver; and gives engineering, product and other enterprise leaders an honest, data-driven view of how work actually flows. serves as a senior individual contributor in Engineering, leading complex technical programs and transformation initiatives across multiple value streams, functions, and technology domains. measuring delivery performance (including the impact of AI-assisted development); The position exercises independent judgment and influences outcomes without direct people-management responsibility, ownership of engineering commitments, or budget-approval authority. Lead the planning, execution, and delivery of complex technical programs and transformation initiatives across multiple value streams, functions, and technology domains; AI SDLC transformation). Identify technical and organizational risks, bottlenecks, and dependency trends; challenge assumptions, define and drive program planning, and escalate unresolved issues to appropriate leaders. Ensure risk-mitigation and recovery plans exist and are visible; escalate when execution on these plans is at risk. Measure and identify delivery performance trends Align on metric definitions, own the development, adoption, analysis, and continuous improvement of engineering and product delivery measurement dashboards, with metrics such as DORA, feature cycle times, throughput, quality, rework, predictability, AI-enabled productivity, delivery health, observability, and operational effectiveness. Assess how AI-assisted development and other levers change delivery speed, quality, and rework, and provide suggestions on where it is working and where it is not. Translate performance trends and program insights into leadership recommendations: what is constraining delivery, why, suggestions for improvement, who owns the change, and how success will be measured. Improve engineering operating models, delivery practices, governance, and ways of working by identifying systemic barriers and driving continuous AI-enabled improvement across teams. Leverage AI in your own workflow Serve as a trusted advisor to engineering leadership and mentor teams on operating excellence, influencing execution without direct people-management authority or ownership of engineering commitments. Partner with Engineering, Product, Support, Operations, IT, Data and Analytics, Cybersecurity, and Finance to resolve cross-functional issues and support strategic initiatives. Communicate program status, risks, tradeoffs, recommendations, and escalations to senior and executive leaders; 10+ years of experience in technical program management, engineering delivery, product management or a related role leading complex, cross-functional initiatives that delivered measurable outcomes. Demonstrated understanding and technical depth in modern software delivery practices (for example: Agile, SDLC and PDLC, CI/CD, testing, release, observability, reliability) to challenge leaders and engineers and provide recommendations Demonstrated experience leading large, complex, cross-functional technical programs and organizational transformation initiatives from planning through execution and delivery with measurable outcomes. Demonstrated success managing program risks, dependencies, executive escalations, and competing priorities in a fast-paced environment. Strong analytical, problem-solving, change-management, and continuous improvement skills with experience using data, process, metrics, and reporting to drive program decisions and measure success. Bachelor’s degree in a technical or related field or equivalent practical experience Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Experience evaluating build vs buy and rolling out AI-assisted development tools and measuring their effect Experience using AI or automation to run program tracking and reporting Experience mentoring other program managers and coaching others Proficient with tools like Aha, ADO or Jira, Databricks or SQL, Claude or Copilo LI-Remote Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Monster Top Workplace for Remote Work 2024 We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.internal equity;