Your role will involve analyzing system requirements, troubleshooting technical issues, and implementing system enhancements to ensure efficient operation of P&C processes. Your expertise will contribute to the smooth running of P&C operations, improving the user experience for employees and enabling the P&C team to deliver excellent service. Responsible for the functionality, performance, and support of assigned People & Culture systems,

including Workday HCM, Talent Acquisition, Timekeeping, and Learning Management platforms

Develop and maintain a strong understanding of P&C business needs,

translating requirements into clear system objectives and deliverables while building effective partnerships across People & Culture and IT

Manage day‑to‑day system operations

, including routine functional maintenance, configuration updates, testing, and troubleshooting activities

Serve as the Tier 3 Functional Expert

by collaborating with the People Resource Center or support teams, providing documentation, FAQs, and guidance to resolve complex user inquiries or issues

Support recurring and seasonal business activities

, including executing business processes, performing mass transactions, configuring annual events, and managing regularly scheduled system changes

Partner with vendors to align platform capabilities with business priorities

Participate in cross‑functional projects

ranging from small enhancements to large system implementations, ensuring processes and solutions align with P&C system functionality and business requirements

Contribute to knowledge transfer and team capability,

including preparing documentation, training new team members, and coordinating with vendors to ensure delivery on commitments

Bachelor’s degree in a related field, or an equivalent combination of education and related work experience

~1-3 years’ experience supporting Workday HCM Core processes, TA systems or similar People & Culture systems

~ Knowledge of People & Culture or Talent Acquisition operations with demonstrated ability to manage projects from planning through implementation

~ HRIS reporting and testing experience

Knowledge of technical planning and testing tools

Proficiency with Microsoft Office and related productivity or planning tools

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

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