We are sourcing a contingent OCM — LMS Transformation Lead for an upcoming proposal with a national healthcare association. This opportunity is contingent upon receiving the client contract. Inclusion on the proposed project team does not guarantee a subcontract, start date, minimum number of hours, or minimum compensation.
You will lead the people, process, governance, communications, training, and adoption activities associated with the client's transition to a new LMS. A separate technology vendor will implement the platform. This role will work closely with that vendor while leading the organizational changes necessary for successful adoption.
This hands-on role combines change strategy, project leadership, stakeholder facilitation, business-process design, communications, training, readiness assessment, and implementation support.
Key Responsibilities
* Serve as the day-to-day lead for OCM activities.
* Develop and execute a practical change-management strategy and work plan.
* Apply a recognized change framework while adapting it to the client's culture, capacity, and implementation timeline.
* Facilitate discussions with executive leaders, work groups, program teams, technical staff, and external learners.
* Develop stakeholder maps, impact assessments, readiness assessments, risk registers, and adoption plans.
* Help establish governance, decision rights, roles, responsibilities, and accountability for the client's learning portfolio.
* Facilitate alignment among teams with different programs, audiences, funding requirements, and working practices.
* Support the development of consistent processes for free, member-based, and fee-based learning programs.
* Help define which content belongs in the LMS and which should remain on websites, community platforms, events, or other channels.
* Develop practical tools for prioritizing, updating, consolidating, archiving, retiring, and migrating content.
* Work with the LMS vendor to define and document staff and learner workflows.
* Coordinate organizational aspects of user acceptance testing, including participant selection, scenarios, feedback, and readiness findings.
* Develop internal and external communications plans supporting the LMS transition and launch.
* Design and deliver role-based staff training, job aids, videos, checklists, and support materials.
* Help prepare staff and learners for go-live and identify interventions for adoption risks.
* Support early post-launch evaluation, feedback collection, issue prioritization, and continuous improvement.
* Transfer tools, processes, and responsibilities to client staff before engagement close.
* Maintain project documentation and provide timely status, risk, decision, and progress reporting.
Required Qualifications
* Demonstrated experience leading organizational change for an LMS, enterprise learning platform, or comparable technology implementation.
* Experience with learning and training program development and LMS implementation or use.
* Proven success creating and executing stakeholder engagement, communications, training, readiness, and adoption plans.
* Strong facilitation skills with the ability to build alignment across teams with differing priorities.
* Experience documenting workflows, roles, decision rights, governance processes, and operating procedures.
* Ability to coordinate effectively with technical implementation vendors without duplicating technical responsibilities.
* Experience planning or coordinating user acceptance testing.
* Strong project-management, analytical, writing, and presentation skills.
* Ability to manage multiple workstreams within a compressed implementation schedule.
* Availability throughout the anticipated project period - December 2026-June 30, 2027, with a possible short extension through August 2027
Preferred Qualifications
* Experience with healthcare associations, nonprofit membership organizations, healthcare education, federally funded programs, or similarly complex organizations.
* Experience aligning decentralized learning or professional-development programs.
* Familiarity with learning-content inventories, migration planning, learner journeys, learning pathways, and evaluation.
* Experience developing governance or pricing frameworks for free, member-based, and fee-based education.
* Experience developing role-based training videos and digital support resources.
* Familiarity with ADKAR, Prosci, Kotter, or another established change-management methodology.
* Change-management, project-management, instructional-design, or learning-technology certification.
* Experience working with geographically dispersed stakeholders and external learner populations.