Ncs Operations Phone Coordinator

Globus Medical California, California, US

About the Role

NuVasive Clinical Services, a subsidiary of Globus Medical Inc., is a leading provider of intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities. IOM technology gives those in the operating room real-time insight into the nervous system, which can help surgeons reduce surgical risk by providing critical information and alerts throughout the procedure. This is a remote position.
Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants
Ensures any client issues are addressed to the client's satisfaction and that those issues are documented
Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy
Day Shift (8am-5pmPT/11am-8pmET)
Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
High School Diploma or GED
Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience.
Work requires the demonstrated ability to read and write well enough to proof business correspondence for typographical errors and spelling as typically acquired through the completion of a high school diploma plus two years of college or business school or equivalent.
Excellent verbal and written communication skills required in order to communicate effectively with sales and technical support staff, and with customers.
Demonstrated typing and proof-reading skills.
Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry.
Ability to sit for long periods of time, 6-8 hours per day in front of computer screen

Passionate About Innovation, Customer Focused, Teamwork, and Driven.
Improving patient care by delivering advanced technology to our customers is at the core of what we do. Customer Focused : We listen to our customers’ needs and respond with a sense of urgency.
Driven : We pursue our mission with energy and passion. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship.

Responsibilities

  • Coordinate scheduling and client issues for IOM services
  • Maintain relationships with surgeons and hospital schedulers
  • Ensure compliance and after-hours coordination

Qualifications

  • High school diploma or GED
  • 2-5 years office experience
  • data entry experience

Required Skills

excellent communication data entry typing proofreading coordination

Keywords

remote scheduling IOM healthcare operations customer service

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Job Overview

Date Posted 7 days ago
Location California, California, US
Job Type Full-time
Work Mode Onsite
Salary $6 - $8
Experience 2-5 years
Category Healthcare allied health

About the Company

Globus Medical