Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. Help us reach new heights and receive the respect, rewards and recognition you deserve.

This role partners across teams to optimize performance, efficiency, and customer satisfaction while ensuring our offerings remain competitive and aligned with customer expectations—particularly for national accounts. The position emphasizes cross-functional teamwork, data-driven insights, and a mindset of continuous improvement to evolve Dent Wizard’s solutions and support operational excellence.

Field Collaboration & Support Serve as a trusted resource and subject matter expert for field operations, supporting execution and alignment with company objectives. Collaborate with field teams to uphold Customer SLAs and pricing consistency, ensuring clarity and mutual accountability. Foster knowledge-sharing and communication between operations, training, and national account teams to strengthen service delivery.

Partner with internal teams to maintain and evolve the product and service roadmap, aligning it with market trends and customer needs. Contribute to the development of enhancements that improve quality, efficiency, and overall customer value. Product Lifecycle Management Coordinate the full lifecycle of products and services—from introduction through refinement and eventual retirement. Work closely with supply chain, training, and operations teams to ensure consistent, high-quality execution nationwide. Monitor performance data to identify opportunities for improvement or innovation within existing offerings.

Collect and analyze feedback from customers, field teams, and industry sources to inform product direction and positioning. Provide insight-based recommendations to support competitive and sustainable pricing structures.

Performance Metrics and Reporting Track and report on key performance indicators such as adoption, utilization, service quality, and customer satisfaction. Translate data into actionable insights that guide product and operational improvements. Support initiatives that test and implement new tools, materials, and service methodologies. Collaborate with cross-functional teams to embed a culture of continuous improvement through feedback, experimentation, and data analysis. Serve as an advocate for innovation, ensuring lessons learned in the field inform future development.

Customer Focus Project Management

High school diploma required, Bachelor’s degree in Business, Marketing, Operations Management, or related field preferred. ~5+ years of experience in product or service management, ideally within automotive services or reconditioning. ~ Strong understanding of automotive technologies, repair processes, and industry best practices. ~ Demonstrated success working cross-functionally with operations, marketing, and national customer accounts. ~ Proficiency in data tools (Excel, Power BI), Microsoft Office, and CRM systems. ~ Extensive Travel Required (Approximately 50%, variable by business unit)

Continuous viewing from and inputting data to a computer screen Extensive travel required (approximately 50%) variable by business unit.

Drug Policy ~ The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). EOE Statement:

Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs.