Job Purpose

Market Quality (MQ) engineers conduct activities to support achieving department performance metrics/targets. Associates implement countermeasures when necessary to ensure department results.

Key Accountabilities

• Perform analysis of failed warranty parts. Subject components & vehicles to test conditions in effort to recreate failures & simulate possible causes/influences.
• Identify product defects related to design, manufacturing, or sales/service influences, and promote/carry out investigations to identify root causes.
• Perform technical writing/documentation/reporting & present summaries to quality management.
• Communicate with suppliers, design, and service teams to appropriately support problem investigation & resolution.
• Work with responsible departments/suppliers to facilitate appropriate problem containment.
• Support cost recovery efforts & negotiations by meaningfully examining warranty data & associated analysis record.
  

Qualifications, Experience, and Skills

Minimum Educational Benfits:

• Bachelor's degree in electrical, electronic, electrical technology, mechanical, engineering, or equivalent related work experience.

Minimum Experience:

• 0-6 years of experience based on education.

Other Job-Specific Skills:

• Ability to investigate technical problems, derive conclusions from observations/data, and analytically approach root cause.

Working Conditions

• This position will offer a combination of working in an open office environment and the ability to work from home 20% of the time.
• Local travel between plants/buildings on Ohio’s campuses will be required.
• Travel to various dealerships and/or suppliers within North America is expected to occur at various times throughout a given year (problem investigation specific purposes.
• Expect 2-15 hours overtime per week as needed.
• Hands-on, inside vehicle work is expected. Test lab work and test shop work is typically 50% of time while on-site.