Mux Drive
Lead It Field Service Technician
About the Role
Powell Industries is seeking a Lead Field Service Tech to deliver dependable technical service for software-enabled systems at customer locations. Install, configure, test, maintain, and troubleshoot hardware, software, and network components; perform preventive maintenance and upgrades; document findings; and train customers. The ideal candidate brings strong field-service judgment, clear communication, and a commitment to safety and customer satisfaction. Collaborate with engineering and product teams to resolve complex issues and improve service processes. Join a dynamic, inclusive, innovation-driven team working on cutting-edge technology, with access to modern tools, ongoing training, and opportunities for professional growth. Travel to customer sites is required.
Responsibilities
- Install, configure, test, maintain, and troubleshoot hardware, software, and network components
- Travel to customer sites is required
- Collaborate with engineering and product teams to resolve complex issues
Qualifications
- Experience in field service and technical support
- Strong communication and customer service skills
- Safety-conscious with ability to train customers
Required Skills
Keywords
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