Innovate with care. At Biocodex, we believe we can be global without being impersonal, demanding without being rigid, and innovative without losing sight of care. As a human-sized pharmaceutical company, we operate with high standards, a strong team mindset, and a clear ambition: to create meaningful, lasting impact. The Key Account Manager (KAM), as a member of the Dravet 8 Team, will act as the primary customer interface, providing customers comprehensive disease & product knowledge, executing Sales & Marketing strategies in the designated territory. focused on improving the customer and patient experience across the care continuum. Travel needed within CA, NV, & AZ. Sales Performance • Deliver sales and related objectives (KPIs) against territory targets and contribute to individual, team and national goals • Develop relationships with KEE’s (Key External Experts) and stakeholders by being an expert in the products & relevant disease area as well as local health systems process and procedures • Build strategic relationships and networks that grow advocacy within accounts and creates opportunities to educate healthcare providers to effectively identify, diagnose, and treat patients • Remove local reimbursement access barriers by identifying access challenges and providing education on the programs and services provided by our Specialty Pharmacy and the Biocodex Patient Access Program and Team • Develop, implement and review a cross-functional key account business plan for the territory that is aligned to the strategic brand plan and endorsed by the leadership team • Meet agreed performance metrics, reporting against these on a regular basis Customer Knowledge & Market Insights • Prioritize customers and opportunities to maximize impact leveraging all available data sets and stakeholder input to inform effective decision making • Successfully seek out and qualify leads within assigned accounts and work with management on identification of potential accounts • Partner with other departments and patient advocacy groups to support education and disease state awareness in the local communities • Strong understanding of the local managed care environment and reimbursement information • Execute commercial programs across account and customer segments, and present approved materials to deliver value added messaging in a compelling and compliant manner Business Analytics and Sales/Territory Planning • Develop and implement business plans and manage delegated budget in alignment with manager. • Profiling (and regular updating) of key customers and accounts into currently available CRM system • Effectively implements Customer Action Plans and marketing initiatives in order to achieve sales goals. • Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures Willingness and ability to assist with ad hoc business projects as defined and directed by the management team • Willingness and natural ability to develop then share best practices, both across US and later on across countries, to continually enhance company performance Project manager, you will be assigned a region and you have the responsibility. • Mapping key stakeholders involved in the management of these patients • Proposing solutions to support improvements in account access, product access, product messaging and marketing ideas, disease state educational materials, industry trend awareness, local advocacy group opportunities, etc., and identify the relevant stakeholders to collaborate with in the development and implementation of approved solutions • Establishing strong relationships with key thought leaders and customers and demonstrate ability to recognize and devote the necessary time and resources needed to engage with HCP’s Bachelor’s degree BA/BS from an accredited College or University is required • 5 years of successful experience in pharmaceutical/medical/healthcare space preferred, including virtual/remote interaction Neurology/Pediatric Neurology/Epilepsy/DRAVET Syndrome • Epilepsy Centers/Dravet CCCs) • Academic physician/HCP training programs (e.g., Experience in working cross-functionally with medical, commercial, patient advocacy and market access functions • Self-starter with a strong sense of personal accountability as well as the ability to work in a cross-functional team in a dynamic environment • Demonstrates extensive understanding of the managed care industry, formularies, National and local plans within the region, and federal programs such as Medicare, Medicaid, and VA • Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, in particular to Healthcare Providers and the patients they treat • Proven organizational skills with ability to problem solve and manage multiple priorities in parallel • Field travel estimate is 40-80% depending on geography and customer preference Culture and Values • Complete all required training, testing, and product certifications within the designated time frames. • Embrace and follow policies, practices, company standards and values in support of our customers, patients, fellow employees, and individual expectations • Emulate best practices and shares customer insights by contributing valuable perspective to colleagues within the organization. • Full-Time position This is Remote position with travel within the designated territory Benefits: Medical, Dental, Vision, STD, LTD, 401K, Life Insurance This role is open to individuals with disabilities. A team that truly has your back You’ll join a workplace where trust, collaboration, and support are part of how we work every day. Room to grow and make an impact Feedback, development opportunities, internal mobility, cross-functional projects, AI… you’ll be in an environment that helps you grow and drive change. LI-Remote BIOCODEX USA (Rare Disease) Take up the challenge and send your application!