The Inbound Vacation Sales Representative role is a commission-driven sales position responsible for converting qualified inbound transferred calls into vacation package sales through consultative selling techniques. This role is ideal for motivated individuals who thrive in a high-energy, results-driven environment and are eager to maximize their earning potential through a competitive commission structure. Successful candidates will utilize proven sales methodologies to achieve performance targets while delivering exceptional customer service.

Key Responsibilities

Sales and Guest Engagement:

* Pre-qualify guests for vacation packages based on established criteria. * Manage a high volume of inbound transferred calls while maintaining professional and engaging conversations. * Utilize company sales methodology to effectively present vacation packages and ownership benefits.

Sales Process Execution:

* Follow proven sales scripts and best practices to achieve conversion targets. * Overcome objections professionally while maintaining positive guest relationships. * Document guest interactions and sales activities in company systems. * Meet or exceed established performance metrics for sales conversion and call quality.

Team Collaboration and Professionalism:

* Maintain positive, professional relationships with guests, team members, and leaders. * Follow department policies and procedures consistently. * Contribute to a positive team environment. * Adapt to changing business needs and scheduling requirements.

Professional Development:

* Complete new hire training and all subsequent skill enhancement training. * Participate in ongoing coaching and development sessions. * Apply feedback to enhance sales techniques and guest interactions.

Scope Factors - Revenue, Assets, Budget, Profit/Loss, Supervisory:

* Individual contributor role focused on direct sales with high commission potential. * Responsible for meeting established sales targets and quality metrics. * No direct supervisory responsibilities.

Qualifications

* Sales experience preferred, particularly in vacation ownership, call center, or marketing environments. * Experience in commission-based roles preferred. * Demonstrated track record of meeting or exceeding sales targets preferred. * Strong verbal communication skills with excellent voice tonality and inflection. * Fluent verbal and written communication skills in both English and Spanish are required. * Proficiency with technology including:

* Email and messaging platforms * Web-based application software * Multi-monitor computer operations

* Demonstrated ability to:

* Follow structured sales processes * Handle objections professionally * Multi-task in a fast-paced environment * Work independently while contributing to team goals * Self-motivated with a professionally competitive mindset

Why Join Us?

At Holiday Inn Club Vacations , we provide the tools and support to help you succeed. Our comprehensive benefits and career development opportunities ensure you have everything needed for long-term success in a rewarding sales career. Comprehensive Training : Structured ramp-up period with ongoing coaching and mentorship. High Earning Potential : Performance-driven commission structure rewards top sellers. Flexible Work Options : Opportunity to transition to remote work after 90 days. Career Growth : Advancement opportunities within a dynamic sales environment. Discounts & Perks : Special IHG hotel discounts plus additional employee benefits. Financial & Career Benefits :

* Bi-weekly pay & 401K options . * Comprehensive health, dental, and vision plans . * Tuition reimbursement & continuing education courses . * Employee Assistance Program (EAP) . * Paid Time Off (PTO) . * Outstanding company culture !

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