Inbound Customer Service and Sales Representative

Concentrix Taylorsville, North Carolina, US
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About the Role

Join Concentrix as a Customer Service / Inbound Sales Representative in our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs. Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth. At Concentrix, you’ll work with global brands, build your sales and service skills, and grow your career in a collaborative, diverse, and people-centric environment.

Responsibilities

  • Handle inbound calls/chats/emails to resolve issues
  • Recommend products/services to meet client needs
  • Achieve performance targets and contribute to revenue growth

Qualifications

  • Experience in customer service
  • Strong communication & problem-solving
  • Ability to work with sales and service tools

Required Skills

customer service sales communication problem-solving multitasking

Keywords

inbound customer service sales up-selling cross-selling

Interested in this role?

Apply now and take the next step in your career.

Apply Now

Job Overview

Date Posted 4 days ago
Location Taylorsville, North Carolina, US
Job Type Full-time
Work Mode Remote
Category Customer support service, Sales and marketing, Customer experience

About the Company

Concentrix information technology & services
Newark, United States
455000 employees
9.8B
3.9 Glassdoor Rating
Website LinkedIn

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