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Hotel Guest Services Agent
Marriott
Phoenix, Arizona, US
About the Role
As a Guest Services Expert at Marriott, you will be the welcoming face of our hotel, delivering warm, attentive service at every guest touchpoint. You’ll handle check-in/check-out, reservations, payments, and guest inquiries while coordinating with housekeeping and other departments to ensure seamless stays. Using Marriott’s service standards, you’ll resolve issues, offer personalized recommendations, and promote hotel amenities. Marriott provides comprehensive training, clear career paths, and a supportive culture focused on people first, professional growth, and global advancement across its worldwide portfolio.
Responsibilities
- Handle check-in/check-out and reservations
- Resolve guest issues and inquiries
- Coordinate with housekeeping and departments to ensure smooth stays
Qualifications
- Experience in guest services or hospitality preferred
- Excellent communication and problem-solving skills
- Ability to upsell hotel amenities (optional)
Required Skills
customer service
communication
problem-solving
guest relations
time management
Keywords
hotel
front desk
guest services
hospitality
Marriott
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
3 days ago
Location
Phoenix, Arizona, US
Job Type
Full-time
Work Mode
Onsite
Category
Hospitality food events
About the Company
Marriott
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