Position Overview

We are seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. The Hotel Customer Support Coordinator helps clients research suitable properties, review available options, organize reservation details, and navigate the planning process from initial inquiry through confirmed arrangements.

This role is well suited for individuals who enjoy working with people, researching destinations and accommodations, and providing helpful, personalized service. Training and access to online booking resources are provided.

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Key Responsibilities

Assist clients with hotel and resort research based on their preferences, dates, and budget

Review available accommodations, property features, and reservation options

Support clients with hotel booking and confirmation details

Communicate important reservation information and updates clearly

Assist with questions, modifications, and other reservation-related needs

Research property locations, amenities, room options, and available services

Maintain accurate client preferences and reservation records

Provide timely follow-up throughout the planning and booking process

Utilize online booking platforms and approved industry resources

Follow established procedures for reservations and client documentation

Deliver professional and courteous customer support

Qualifications

Strong customer service and interpersonal skills

Clear written and verbal communication

Excellent attention to detail and organization

Ability to research and compare information online

Comfortable learning new reservation platforms and systems

Ability to manage multiple requests and follow through independently

Previous experience in customer service, hospitality, reservations, or related fields is helpful but not required

Must be 18 years of age or older

Reliable computer and internet access

\n $45,000 - $65,000 a year

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What Is Provided

Fully remote environment

Flexible scheduling

Training and ongoing educational resources

Access to booking and reservation tools

Hotel, resort, supplier, and destination resources

Continued learning related to accommodations and vacation planning