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Healthcare Customer Service Representative
Sagility
Chattanooga, Tennessee, US
About the Role
Sagility is hiring Seasonal Work-From-Home Care Coaches to support health plan members and improve healthcare experiences. In this remote role, you’ll engage members by phone, conduct basic health and needs assessments, explain benefits and available programs, and encourage use of preventive and chronic care services. You’ll accurately document interactions, follow scripts and compliance guidelines, and collaborate with clinical and operations teams when issues need escalation. Sagility offers a people-first, inclusive culture with ongoing training, performance coaching, and opportunities to learn healthcare and digital tools while contributing to better member outcomes.
Responsibilities
- Engage health plan members by phone
- Document interactions and follow compliance guidelines
- Collaborate with clinical and operations teams for escalations
Qualifications
- Basic health and needs assessments
- Excellent communication
- Empathy and customer service
Required Skills
customer service
healthcare
phone support
compliance
documentation
Keywords
healthcare
remote
customer service
care coaching
health plan
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
16 hours ago
Location
Chattanooga, Tennessee, US
Job Type
Full-time
Work Mode
Onsite
Category
Healthcare allied health
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