The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business. Medical, Dental, Vision, Life, and Disability Insurance ~Pre-tax spending accounts including health care FSA and commuter savings ~ Flexible paid time off ~ Professional development reimbursement and ongoing skills training opportunities ~ That’s why we’re committed to building a respectful, inclusive workplace. We're looking for a project manager who thrives in ambiguity, moves fast with incomplete information, and brings structure when it's necessary. Sitting at the intersection of project management, program coordination, portfolio strategy, and delivery execution, this is a unique individual contributor role crafted for someone who gets energy from wearing multiple hats and solving tough, cross-functional challenges. This role will be embedded in Customer Operations, including Customer Care, Risk, and Payment Operations, while also partnering across the broader organization to support high-impact strategic initiatives. You will play a key role in shaping how work gets done across these functions, helping build and maintain a scalable portfolio of initiatives, drive process improvements, and bring clarity to complex, fast-moving efforts. Instead, you'll partner closely with customer operations, product, commercial, engineering, and compliance teams to bring clarity, momentum, and outcomes to highly fluid, complex initiatives. From untangling dependencies across cross-functional teams to stabilizing fast-moving programs mid-flight, you'll help drive the work that doesn't always have a clear owner - but is essential to our success. It is a highly visible role with a clear focus on improving the quality, velocity, and accountability of work between cross-functional teams by acting as a \"force multiplier” for customer operations and other strategic initiatives. This role demands a blend of strategic thinking, operations exposure, and strong project management skills, with success defined by your ability to apply critical thinking, attention to detail, a big-picture mindset, and influence across key stakeholders. Partner with business, operations, product, engineering, compliance, and vendor teams to shape initiatives from concept through execution. ~ Gather, analyze, and document end-to-end business, operational, and technical requirements to ensure alignment across stakeholders. ~ Translate ambiguous business needs into clearly defined scope, requirements, deliverables, milestones, and project plans. ~ Establish project scope, success criteria, timelines, and implementation plans before work enters execution. Program/Project Oversight ~ Own the delivery of critical initiatives that span multiple disciplines - whether it's a last-minute compliance pivot, a rapid customer operations rollout, or a first of its kind new company initiative. ~ Maintain clear project plans, dependencies, and risk logs - even when the ground is shifting. ~ Facilitate planning sessions, retros, and working groups across multiple time zones and departments (even companies!) ~ Support the development and ongoing management of a Customer Operations and AI project portfolio, ensuring visibility, prioritization, and alignment with business goals. Risk Management ~ Develop and implement contingency plans to address identified risks, ensuring minimal disruption to project outcomes. ~ Model multiple project scenarios (best-case, worst-case, and most likely outcomes) to prepare for uncertainties and adapt strategies dynamically. ~ Continuously track risk triggers and adjust plans as needed to maintain project integrity. ~ Dive into ambiguous, high-stakes initiatives and create clarity through structure, documentation, and communication. ~ Demonstrates strong problem-solving skills and the ability to adapt quickly to shifting priorities in a dynamic environment ~ 5+ years of experience in project management, program management, delivery management, or operations. ~ Exposure to Customer Care, Risk, Payment Operations, or other operational functions is a plus. ~ Strong stakeholder management skills with the ability to influence without direct authority. ~ Comfortable operating in ambiguity, managing competing priorities, and driving outcomes in fast-paced environments. ~ Knowledge of project management frameworks, delivery best practices, and risk management principles. ~ Comfortable leveraging AI-powered tools to enhance project delivery, reporting, and stakeholder communication. ~ Experience with project management platforms such as Asana, Workfront, JIRA or similar tools. ~ PMP certification is a plus. ~ Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. This position is also eligible for participation in a performance-based bonus plan. As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. If you need assistance or accommodation with your application due to a disability, you may contact us at #