They are responsible for ensuring that the underlying systems and data—the \"infrastructure\" of our revenue cycle—are set up correctly to minimize downstream billing exceptions and maximize payer reimbursement. By coaching a team of specialists and partnering across lanes, they ensure the Village has a solid foundation for all claim-related activities. Key Responsibilities & Management Ladder Competencies Team Leadership (Talent Management): Directly lead and develop a team of front-line teammates (typically 5-10). Provide specific, timely, and productive coaching and feedback as well as performance evaluations focusing on skills and behaviors. Operational Oversight (Taking Ownership): Manage daily workflows for functional areas (which can include any of the following: Claim Content, Contract loading, Plan evaluation, and other various Setup Team functions). Take accountability for the accuracy, quality, and timeliness of team output. Performance Management (Talent Management): Hold the team accountable for productivity metrics; Process Improvement (Innovation & Systems Thinking): Identify efficiencies in Setup LOB and test process changes. Apply business knowledge across the lane to evaluate opportunities and manage risks. Collaboration (Influence & Relationship Management): Partner with other ROPS and Finance Teams. Think beyond immediate scope to make decisions in the context of the bigger picture for Lighthouse. Experience: Previous lead or supervisor experience in Revenue Operations or Setup preferred. This position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives. Operational & Process Management 45% • Establish and ensure team follows policies and procedures, including SOX control activities . • Teammate Management & Development 30% • Conduct performance development, coaching, and management for teammates. • Manage teammate workloads to facilitate growth and ensure departmental goals are met Metric Analysis & Reporting 15% Identify variances and report findings to the Director/Regional Revenue Manager. • Continuous Improvement & Projects 5% • Identify system and process improvements to reduce registration denials and exceptions. • Participate in and lead projects related to varied system or process implementation initiatives Attend team meetings, phone conferences, and training as needed. • Manage special projects as requested by leadership. TRAVEL REQUIREMENTS Travel: Occasional travel for critical in-person team meetings and events. A \"community first, company second\" culture based on Core Values that really matter. • Award-winning education and training across multiple career paths to help you reach your potential. • Performance-based rewards based on stellar individual and team contributions. • A comprehensive benefits package designed to enhance your health, your financial well-being and your future. • Join us as we pursue our vision \"To Build the Greatest Healthcare Community the World has Ever Seen.\" Medical, dental, vision, 401(k) match, paid time off, PTO cash out Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more ~ DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. #At DaVita, we strive to be a community first and a company second. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. 17.13/hour For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.