WorldVia Travel Network is a leading, innovative company supporting thousands of independent travel business owners across the U.Our team is passionate about helping our members succeed—delivering exceptional service, solutions, and support every day. Are you energized by helping others, solving problems, and creating a positive member experience? We’re searching for a Customer Support Representative (known as Member Success Specialist internally) to join us. In this role, you’ll be the friendly, knowledgeable voice and advocate for our agency members—ensuring they get the answers, support, and encouragement they need to thrive. Respond promptly to member inquiries via phone, email, video calls, and live chat Maintain accurate member records and document solutions in our systems Collaborate with the Agency Development & Service team and other departments to resolve advanced queries Inform members about additional products and services to help their business grow Meet personal and team support quotas and revenue targets 2+ years of customer or client support experience, ideally using CRM/Support Desk tools ~ Strong phone and active listening skills ~ High school diploma required ~ Available to work shifts between Monday and Friday, 9am to 8pm, and Saturday 9am-4pm ~ Experience in the travel industry is a plus! Employer-Sponsored Medical and Dental Insurance with Employee Contribution ~ Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance) ~ Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance) ~Paid Time Off + Company Holidays ~ Discount Travel Program We encourage applications from candidates of all backgrounds and experiences.