Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. The Customer Service Representative is responsible for delivering a high-quality customer experience by handling inbound customer interactions related to general service inquiries, billing, account management, and issue resolution. This role focuses on understanding customer needs, providing accurate and timely solutions, and promoting customer satisfaction and retention. Representatives are expected to demonstrate ownership of customer concerns, effectively navigate systems and processes, and resolve inquiries efficiently while adhering to established policies and procedures. Additionally, representatives identify opportunities to offer Whole Home Inspections to help customers address potential pest concerns and maximize the value of our services. Handle inbound customer inquiries related to service, scheduling, billing, account management, and general customer support. Deliver a high-quality customer experience by actively listening, identifying customer needs, and providing accurate, timely, and effective resolutions. Demonstrate ownership of customer concerns, with a focus on first-contact resolution, customer satisfaction, and retention. Identify opportunities to upsell relevant products and services based on customer needs, using a consultative approach to communicate value. Proactively offer and schedule Whole Home Inspections for qualifying customers to identify potential pest concerns and additional service opportunities. Build and maintain positive customer relationships through professional communication, empathy, and effective problem-solving. Utilize customer relationship management systems and other technology platforms to access account information, document interactions, troubleshoot issues, and process customer requests. Collaborate with branch personnel and internal support teams to resolve service, scheduling, and account-related concerns. Adhere to established policies, procedures, quality standards, and performance expectations while ensuring accurate documentation and efficient call handling. High school diploma or GED

General knowledge of company products, services, and customer service processes, with the ability to learn and apply new information effectively. Ability to identify customer needs, resolve concerns, overcome objections, and recommend appropriate products and services through a consultative approach. Strong problem-solving and critical-thinking skills, with the ability to take ownership of customer inquiries and drive effective resolutions. Ability to work efficiently in a fast-paced, high-volume contact center environment while maintaining accuracy and delivering a positive customer experience. Ability to navigate multiple computer systems and applications simultaneously while documenting customer interactions accurately. Demonstrated commitment to achieving performance expectations, including customer satisfaction, first-contact resolution, quality, productivity, and sales-related goals. Ability to adapt to changing business needs, processes, technology, and customer expectations. Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs. For remote positions, a private, dedicated workspace suitable for handling customer interactions professionally and securely. Ability to maintain a distraction-free work environment during scheduled shifts, including arranging appropriate child or dependent care when necessary. 1–2 years of customer service experience preferred, ideally in a contact center, customer support, or service-oriented environment. ~ Experience handling inbound customer inquiries, resolving concerns, and delivering positive customer experiences preferred. ~ Previous experience identifying customer needs, recommending additional products or services, and overcoming objections is a plus. ~ Proficiency in using computers and navigating multiple applications simultaneously while assisting customers. ~ Working knowledge of Microsoft Office applications, including Word, Excel, and/or Google suite tools, and familiarity with Windows operating systems. ~ Experience using customer relationship management (CRM) systems or contact center technology preferred. ~ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting for long periods of time while using office equipment such as computers, phones and etc. Performing repetitive motions involving the wrists, hands, and fingers, such as typing, picking, and pinching, within your regular work environment. Near-range visual acuity for detailed tasks and ability to perform activities with precision such as analyzing data, viewing computer screens or reading extensively.

The change of building environment such as with or without air conditioning and heating.

We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Professional and Personal Growth Training and development programs available Tuition Reimbursement benefits (for FT Colleagues)

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement ~401(k) retirement plan with company-matching contributions

Company-paid holidays & floating holidays We are looking for individuals who want to make a difference where our customers live and work. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. An employer who violates this law shall be subject to criminal penalties and civil liability. possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.