Customer Solutions Representative North- Remote
Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.
The Customer Solutions Associate is part of the B2B environment that focuses on retaining and expanding business within the current merchant base, through strategic outreach and inbound closure calls. This role requires a driven individual with a proven ability to build rapport, influence decisions, and navigate complex situations to maximize customer loyalty and growth for North. The ideal candidate possesses a strong understanding of customer retention principles and thrives in a competitive environment focused on achieving results.
Retain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with North. Rates and Fees – educate merchant on pricing, offer competitive rate quotes and/or perform internal rate analysis
Equipment Concerns – educate merchant on equipment functionality (basics only), understand when alternate equipment may be a better fit, make equipment recommendations
Service Concerns – serve as a point of contact for the merchant while their issues are being addressed and resolved, escalate issues appropriately to ensure immediately resolution
Maintain current understanding of NAB processing rate structures and current industry knowledge;
Make suggestions to management for improving processes to reduce account closures;
Special projects as assigned by management.
High School Diploma or equivalent required; 1-3 years prior experience in a call center environment required
~1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred

Medical, Dental, & Vision Coverage
~ PTO: Vacation, Sick, Holidays
~ Birthday Holiday
~ Mental Health Support & Well-Being Program
~ Company-funded Lifestyle Spending Account

Salary Range: $15.00-$17.00 per hour + monthly bonus
North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.
Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
At North, we celebrate diversity and create an inclusive environment for everyone. To learn more about North, and our family of companies, visit our website: north.