At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers. This is a remote, work-from-home position. Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! Medical ~*Dental ~*Short- and Long-Term Disability Options ~ Life Insurance ~ Employee Assistance Program ~11 Paid Holidays ~ Computer Equipment Provided ~ Work from Home (* includes domestic partner coverage) The Systems Specialist position is responsible for administering, maintaining, and optimizing the enterprise systems that support critical university operations. This position is responsible for supporting university enterprise applications, keeping them highly available, ensuring that they are configured to meet defined functional requirements, conducting application upgrades in alignment with a Change Management and Release Management Processes, participating in data integration design and application enhancement activities, and maintaining systems documentation. The Systems Specialist works as a member of the Enterprise Application Services team and is charged to know and understand the functionality available within the various enterprise applications ITS manages; and work in conjunction with users, business analysts, and vendors to configure these systems to optimize the user experience and maximize university returns on system investments. Deliver Delight Every Time - We keep learner success at the center of every interaction to provide exceptional service and a delightful student experience. Provide the best service externally to students and internally to one another. Dig deeper into systems, data, and processes to understand problems and create impactful solutions. Comply with policies and procedures. Own it - We navigate challenges and celebrate successes together as a diverse community. Utilize a diversity of perspectives through sharing knowledge and resources. Systems Administration/Support Serve as Primary Salesforce Administrator and Secondary/Tertiary System Administrator for assigned enterprise systems to ensure that we have primary and backup administration capabilities for all enterprise systems. Analyze system logs to detect/prevent performance issues. Provide level 2 technical support for enterprise systems. Manage and monitor system/database backups. Document all system configurations and data integrations using defined standards within 3 business days of approved changes. Develop and maintain data flow diagrams and system inventories. Design, develop, test, and implement well-formed, sustainable, and documented system workflows that support defined business requirements. Assist in the design, develop, testing, and deployment of system data integrations to automate manual/repetitive processes in accordance with EAS team and ITS department standards. Consultancy/Customer Service Work with users and ITS teams in problem analysis, solution identification, implementation, and delivery activities. Work closely with ITS teams and end users to understand project requirements and recommend sustainable solutions that meet defined business and academic needs. Serve as technical contact for assigned enterprise applications. Respond to assigned user support requests within 1 business day. Diagnose and resolve at least 90% of assigned Help Desk tickets within 3 business days. Prioritize allocation of time and resources in accordance with defined university and departmental priorities. Actively look to maximize existing university investments and leverage existing systems to solve identified business problems. Identify potential impacts of new systems/processes or changes to existing systems/processes and guide implementation to ensure operational reliability. Coordinate with other ITS staff, functional users, and appropriate vendors to account for security (physical and logical), sustainability, disaster recovery, and business continuity measures in all solutions. Utilize plain language in all verbal and written communication. Keep systems, process, testing, and training documentation updated using defined standards within 3 business days of approved changes. Document systems and processes in accordance with defined standards. Be engaged and participate in individual discussions, project and team meetings. Planning and Organizing Work with ITS Management and teams to establish appropriate project timelines to deliver sustainable solutions within approved time and budget parameters. Independently manage assigned tasks and project components. Demonstrate attention to detail in all phases of the system lifecycle and application management. Establish working partnerships with business units and ITS teams to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying system/process problems. Work with the ITS User Support Services team to identify common issues and develop appropriate documentation, training, and/or tip sheets for campus users. Other special projects, duties, and responsibilities as assigned. 2-5 years of progressive experience administering enterprise applications (CRM, ERP, SIS, LMS, etc.). Salesforce CRM experience highly desirable. Experience managing database platforms a plus. Bachelor’s degree in CIS or related discipline or equivalent combination of education and experience. MS Excel Project management tools Ability to work in a virtual environment using software technology including but not limited to virtual meeting tools, such as Zoom, Instant Messaging, Canvas Learning Management System (LMS). The ability to efficiently operate a computer and its peripheral equipment (keyboard, mouse, etc.). Bryan University is an equal-opportunity employer committed to providing a welcoming and inclusive work environment for all. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. We provide reasonable accommodations to individuals with disabilities and strive to ensure accessibility in our facilities, products, and services.