We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.
Individuals with previous lab experience such as Medical Technologist (MT), Medical Laboratory Technician (MLT), Medical Laboratory Scientist (MLS) Etc. will be highly considered. Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
Achieves/maintains a comprehensive knowledge of regulatory requirements
Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity)
Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. Participates in seminars, workshops and convention exhibit activities as requested by Management
Develops/ maintains an account list and calls on each according to required frequencies
Maintains aspects of Werfen Customer Databases and Property Accountability Documents
Manages and controls personal travel and expense budget
Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work
Personal T&E Budget

Internal Networking/Key Relationships
North America Commercial Operations
Customer Service
Strong planning and organizational skills
Project management skills/experience desirable
Ability to present complex technical concepts for varying levels of customer staff, including physicians
Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred

Minimum of 2-3 years’ work experience in a lab or clinical setting

Strong computer skills (Word, Excel and PowerPoint)
Language: Fluency in English Required
International Mobility:

~ Travel Requirements:

~ This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.
Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact -Remote