<b>Primary City/State:</b><br>Phoenix, Arizona<br><br><b>Department Name: </b><br><br><b>Work Shift: </b><br>Day<br><br><b>Job Category:</b><br>Phlebotomy<br><br><b>Looking for Your Next Challenge? </b><b>Internal Opportunity Available!</b><br><br>We're seeking an experienced team member to support <b>IOP onboarding, client training, quality initiatives, and statewide outreach events.</b><br><br>Ideal candidates have:<br><ul><li>Strong phlebotomy experience</li><li>Excellent customer service skills</li><li>Experience training or mentoring others</li><li>Flexibility to travel throughout Arizona</li><li>A passion for delivering exceptional service</li></ul><br><br>If you're ready to grow professionally while making a meaningful impact for our clients and patients, <b>apply today!</b><br><br><b>POSITION SUMMARY</b><br>This position sets up customers for immediate success by facilitating the implementation process for new accounts by providing consistent and high-quality onboarding services to new and complex clients who have been approved for placement of an in-office phlebotomist (IOP). Responsible for educating customers, help solve technical problems and ensure smooth adoption of our products and services. This position will support SQL events and provide on-site lab services and health screenings for employer groups, Mobile Patient Service Centers, Professional Sports Teams, and Health Events throughout the state.<br><br>Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. <br><br><b>KNOWLEDGE, SKILLS AND ABILITIES</b><br><ul><li>Demonstrates good organization, communication, and interpersonal skills.</li><li>Able to manage concerns of patients, employees, and clients in a professional manner.</li><li>Ability to work independently with minimal on-site supervision.</li><li>Excellent data entry and computer knowledge</li><li>Capable of handling multiple priorities in a high-volume setting</li><li>Excellent phlebotomy skills including pediatric and geriatric venipuncture, and capillary collections.</li><li>Demonstrated familiarity and compliance with all protocols, practices, and procedures of the Patient Services Division.</li><li>Must be able to work cross-functionally with the Sales, and other departments across the organization.</li><li>Must be able to make executive decisions on their own to ensure the best outcome for the company and our clients/patients.</li><li>Must be proficient with and be able to train phlebotomists on the use of multiple client EMR platforms, Physician Owned Labs LIS's.</li></ul><br><br><b>MINIMUM QUALIFICATIONS </b><br><ul><li>Minimum age requirement of 18.</li><li>High School diploma or equivalent may be required dependent on state regulatory requirements.</li><li>Requires DHS Fingerprinting Certification or the ability to obtain fingerprint certification.</li><li>Three (3) years of experience with a strong knowledge and understanding in a clinical laboratory area within test management/phlebotomy.</li><li>Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy.</li><li>Travel and flexible hours required to work multiple locations with minimal notice, for extended periods of time including overnight travel.</li><li>Must be flexible and available based on staffing requirements which may require weekends, evenings, early mornings, holidays, overtime and on-call.</li></ul><br><br><b>PREFERRED QUALIFICATIONS</b><br><ul><li>National Phlebotomy Certification</li><li>Phlebotomy - 5 years inclusive of pediatric and geriatric venipuncture, and capillary collections</li><li>3 years of exceptional customer service experience.</li><li>Medical training: medical assistant or paramedic training.</li><li>Bilingual (Spanish/English).</li><li>Previous leadership experience or participation in leadership training programs.</li><li>Understanding of the general economics of business.</li><li>Additional related education and/or experience. </li></ul><br><br><b>EEO Statement:</b><br><br>EEO/Disabled/Veterans<br><br>Our organization supports a drug-free work environment.<br><br><b>Privacy Policy:</b><br><br>Privacy Policy