Overview Enterprise Mobility is seeking remote Claims Phone Representatives based in Florida to join our team!
When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for receiving incoming calls from renters, third parties, credit card companies, and insurance companies and directing the call to the appropriate person or taking the necessary information. Claim files are handled with specialized functions, like the Phone Representative, flowing from one person to the next for completion.
Paid virtual training
~ Full-time benefits (medical, dental, vision)
~Employee discounts on car rentals, car purchases and much more!

Training: Takes place during the first six business days of employment, Monday-Friday from 8:00 AM to 5:00 PM EST.
Full-time, Monday-Friday from 10:00 AM to 6:30 PM EST
*** We are currently hiring for an January 25th, 2027 start date ***
Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. We’re a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. When appropriate, answer the caller's question or take information and document in claim file
Provide professional customer service that reflects positively on the company
Effectively communicates with individuals related to a claim file
Complete outbound calls to report claims to insurance carriers
Adhere to company policies, procedures, guidelines and state and federal laws
Must currently live in the state of Florida.
Customer service experience via phone or e-mail communication preferred
At least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is required
Must have a permanent residence with a defined work space that is free of distractions
Must be available to attend the full first week of training, Monday-Friday from 8:00 AM to 5:00 PM EST
Must be able to work full-time schedule, Monday-Friday from 10:00 AM to 6:30 PM EST
Must be at least 18 years old