Call Center Outbound Sales Representative

SPECTRUM Orange County, Florida, US

About the Role

S. without employment-based immigration sponsorship, now or in the future. And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.   As an Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you'll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. What our Outbound Sales Representatives Enjoy Most About the Role Supporting efforts to simplify and enhance customer experience by making services more accessible and user-friendly. Meeting and exceeding monthly sales quotas by consistently adding new lines of service (PSUs) and upselling existing customers. Handling all prospects with courtesy and professionalism, ensuring a high level of customer satisfaction in every interaction. Creating and maintaining a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.   In an office call center environment, employees may need to be seated for extended periods while using a telephone headset and a computer with multiple screens, with exposure to moderate noise levels. High School Diploma, GED, or equivalent. 1+ year(s) of call center and/or sales experience  Strong listening and interpretation skills to understand and meet customer needs. Consultative sales approach, including needs analysis, objection handling and effective closing.  Multitasking with job-specific software and office equipment.  Proficiency in MS Office and related software applications.  Comfortable using a personal computer, telephone/dialer, headset, copier, fax and calculator.   Knowledge of commercial internet, video, and data services.  Experience in a fast-paced, customer-focused environment. #Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Responsibilities

  • Engage in outbound sales to grow customer base
  • Meet and exceed monthly sales quotas
  • Maintain follow-up plan to improve sales conversion

Qualifications

  • High school diploma or equivalent
  • 1+ year call center or sales experience
  • Strong communication and closing skills

Required Skills

sales customer service outbound calling consultative selling crm software

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