Account Representative

Remote in South Carolina | Full-Time | Non-Exempt

As an Account Representative, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.

At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Paid time off, up to 5.85 hours bi-weekly

~ Eight paid holidays

~ Health, Vision, and Dental Insurance

~Employee Assistance Program

~ High School Diploma or GED

Computer proficiency and the ability to learn new systems

Generate outbound calls and field incoming calls

Adhere to company policies, procedures, and client-specific requirements

Uphold company information security and privacy responsibilities

Accurately document accounts

Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing

Courteous, empathic, and professional telephone manner

Bonus-eligible role with performance recognition