Job Title: Account Manager

Location: Remote position with approximately 20% travel for onsite client meetings and conferences. Candidates located in NJ, NY, PA, or DE are preferred due to travel requirements.

Status: Exempt

Essential Job Functions:

Medlogix’s Account Manager will serve as the lead contact with their assigned book of business to ensure all products, services and workflows meet and exceed client expectations. Client relationship management and retention is key. The successful Account Manager will work closely with the Operations team to monitor contract compliance, identify trends and spearhead issue resolution. Additional responsibilities include working with the Business Development team to seek product expansion opportunities, to benefit program outcomes.

Additional Job Duties:

Achieve high account visibility (through meetings, phone calls, email, industry, and events)

• Identify and initiate relationships with new industry contacts
• Relationship building both internally and externally with industry contacts
• Inter-departmental communications for optimal servicing
• Provide visibility into client trends and referral patterns while keeping abreast of the competition and industry regulatory requirements
• Working knowledge of the MyMedlogix portal application in order to help resolve issues, provide demonstrations and assist with training an onboarding of new adjusters
• Attend client meetings and prepare, deliver presentations
• Arrange, prepare and deliver year-end-review and other periodic meetings with client and key Medlogix stakeholders
• Maintain CRM database with client updates and new growth opportunities in live time
• Give assistance and support to Sales including lead generation
• Onboarding/Set-up of new accounts within Medlogix
• Support account growth – pursue opportunities to expand product and service offerings
• Troubleshoot problems regarding customer products and handle issues as necessary
• Develop marketing and sales plans for growth of existing accounts
• Keep informed of industry changes, new products, services, and other items of interest to customers

Education and Experience

• Bachelor’s degree from an accredited four-year college is preferred
• 1-3 years in Auto and/or Workers’ Compensation, Medical Claims, Independent Medical Exam and Peer Review account management experience is preferred

EEOC Statement:

Medlogix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.